Returns, Refunds & Complaints for Florist Thamesmead
Our Commitment to Fresh Flowers in Thamesmead
As a trusted local florist proudly serving the Thamesmead community, we’re dedicated to delivering only the freshest flowers to households and businesses nearby. Every bouquet we create comes with our Fresh Flowers Guarantee, ensuring you receive vibrant and beautiful blooms that delight and impress.
Damaged-on-Arrival Policy
We take every possible precaution to make sure your flowers arrive in perfect condition. However, if your order does arrive with damage, please notify us as soon as possible on the day of delivery. Please retain both the flowers and the original packaging so we can identify the issue quickly and resolve it to your satisfaction.
To help us address your concern promptly, we may request clear photographs of the damaged items and packaging. This helps us continually improve our service and guarantee your confidence in choosing Florist Thamesmead.
Our Freshness Window
We select only the freshest blooms, ensuring your arrangements last. Our bouquets are guaranteed to look fresh and beautiful for at least 5 days from the time of delivery, when cared for according to our care instructions. Should you notice that your flowers are not fresh within this window, please contact us within five days of receipt for a swift resolution.
Refund & Replacement Options
Your satisfaction is our top priority. If your flowers are not delivered as described, arrive damaged, or fail to meet our Fresh Flowers Guarantee within five days of receipt, we offer:
- Full refund: If you prefer, we will refund your original payment in full for any products that do not meet our own high standards for freshness or arrive in unsatisfactory condition.
- Replacement arrangement: Alternatively, we can send a replacement bouquet at the earliest possible convenience, crafted with the same care and attention as your original order.
To initiate a refund or replacement, please notify us promptly with your order details and, if possible, supporting information such as pictures of the issue. This helps us streamline the process and resolve your concerns swiftly.
Complaints Process
We strive for perfection, but if we fall short, we want to hear from you. Our complaints process is straightforward and customer-focused:
- Contact us with your order details and a description of your issue. The more details you provide, the faster we can help.
- Our team will investigate the matter, aiming to respond within 24 hours during business days.
- We will offer a solution tailored to your situation — whether that is a refund, replacement, or further assistance.
- If you remain unsatisfied with our initial response, you may escalate your complaint and our management team will review your case for final resolution.
Your feedback means everything to us as a local business. We value the opportunity to improve and make things right wherever possible.
Your Trusted Thamesmead Florist
We understand that trust is earned through consistent quality and outstanding service. Florist Thamesmead is proud to support local households and businesses with our Fresh Flowers Guarantee and customer-first policies. Thank you for choosing your neighbourhood florist. We always welcome your questions, compliments, and concerns, and look forward to brightening your day with our beautiful, fresh flowers.
