Flower Delivery Thamesmead - Purchase & Cancellation Terms

Terms & Conditions for Florist Thamesmead Online Orders

Introduction

Welcome to Florist Thamesmead, your trusted partner for online flower delivery in Thamesmead and the surrounding areas. These Terms & Conditions govern your use of our e-commerce website and the purchase of products from Florist Thamesmead. Please read these terms carefully before placing an order. By using our site, you agree to comply with these Terms & Conditions.

Scope

These Terms & Conditions apply to all customers placing orders for flower delivery within Thamesmead and its surrounding neighbourhoods. Whether you are purchasing for personal, business, or gifting purposes, your use of our services constitutes acceptance of these terms.

Order Process

Placing an order with Florist Thamesmead is simple and secure. To guarantee a smooth online flower delivery experience in Thamesmead, please follow the outlined steps below:

Select your desired floral arrangement or products and add them to your shopping basket.
Review your order in the basket, ensuring that details such as size, quantity, and special requests are correct.
Provide accurate delivery information, including the recipient’s name, address, and preferred delivery date. Please double-check these details to avoid delivery delays or issues.
Proceed to checkout, where you will be prompted to review and confirm your order. During this stage, you may also enter any available promotional codes.
Once payment is successful, you will receive an order confirmation email with all the details of your purchase and anticipated delivery date.

Orders may be subject to minimum advance times, especially during peak periods (such as Valentine's Day, Mother’s Day, or Christmas). Florist Thamesmead reserves the right to decline orders that do not meet these requirements.

Product Availability & Substitution Policy

Our online flower delivery service in Thamesmead offers fresh, seasonal flowers. While we strive to ensure all arrangements match the images and descriptions on our website, certain flowers or products may be unavailable due to seasonal variation or supply issues. In such cases, we reserve the right to substitute with a similar item of equal or greater value and quality. We will always ensure that the replacement maintains the colour scheme and value of the original product.

Payments

Florist Thamesmead accepts several secure payment methods for online orders, such as major credit and debit cards, and other commonly-used electronic payment options. Payment is required at the point of placing your order. Your order will be processed only after full payment has been successful.

All prices displayed on our website are in British Pounds (GBP) and include applicable VAT unless otherwise stated. Delivery charges, where applicable, will be clearly itemised before checkout and included in your total order value.

For the security of our customers, we do not store any sensitive payment details on our servers. All card transactions are processed via trusted and secure third-party payment gateways.

Order Confirmation & Contract Formation

After placing an order, you will receive an automated email summarising your order details. Please note that this acknowledgment does not constitute acceptance of your order by Florist Thamesmead. A contract is formed only once your payment has been processed and you receive a final email confirming shipment or delivery scheduling. If we cannot fulfil your order for any reason, we will inform you promptly and issue a full refund where necessary.

Deliveries

Florist Thamesmead offers delivery across Thamesmead and neighbouring areas. Please ensure that all delivery details provided are correct, as we cannot accept liability for failed deliveries due to incorrect or incomplete information.

While we make every effort to deliver on your chosen date, exact timing cannot always be guaranteed due to factors beyond our control, such as traffic, weather, or other unexpected events. In cases where delivery cannot be fulfilled on the selected day, we will contact you as soon as possible to arrange an alternative.

If the recipient is unavailable at the time of delivery, we may attempt to leave flowers with a neighbour or a safe place (if instructed), or leave a card for the recipient to arrange a redelivery. It is the customer's responsibility to ensure the recipient is available to accept their flowers when arranged.

Cancellations & Changes

You have the right to cancel or amend your order with Florist Thamesmead, subject to the following conditions:

Cancellations: If you wish to cancel an order, you must notify us as soon as possible and at least 24 hours before the scheduled delivery date. Orders cancelled within this timeframe will receive a full refund. After this period, particularly if flowers have been prepared or dispatched, refunds and changes may not be possible due to the perishable nature of our products.
Amendments: We will endeavour to accommodate any reasonable changes to orders (e.g., changes to address, messages, or delivery time) if requested in advance. However, changes requested less than 24 hours before delivery may not be possible.

Cancellations and amendment requests should be made through the website or your customer account. The effective date and time of cancellation or changes is when your request is received by Florist Thamesmead, not when it is sent.

Returns & Refunds

Due to the perishable nature of flowers, returns are only accepted in the unlikely event that your order arrives damaged or does not match your confirmed purchase. Please notify us within 24 hours of receiving your delivery, providing photographic evidence where possible. Florist Thamesmead will assess the issue and, if justified, arrange for a replacement, partial refund, or full refund at our discretion.

If you are dissatisfied with your experience, please contact us promptly so we can address your concerns and deliver the quality service you expect from our Thamesmead-based team.

Customer Obligations

By placing an order with Florist Thamesmead, you agree to:

Provide accurate, current, and complete information during the ordering process.
Ensure someone is available to receive the flowers at the delivery address during the specified delivery window.
Use our products responsibly and not for unlawful or prohibited purposes.
Cooperate with us to resolve any issues concerning delivery or product quality.

Liability

Florist Thamesmead takes great pride in delivering high-quality flowers and gifts. However, we shall not be liable for:

Any events outside of our reasonable control, including but not limited to natural disasters, severe weather, traffic delays, or interruptions by third parties.
Any indirect, special, or consequential losses arising from late or failed deliveries.
Minor differences in colour, shape, or size of flowers as compared to website images, given the natural variations in such products.

Our total liability for any claim arising out of any order placed is strictly limited to the purchase price of that order. Nothing in these Terms & Conditions limits our liability for death or personal injury resulting from our negligence, or for any other matter for which liability cannot legally be limited.

Intellectual Property

All content, including images, product designs, branding, and text on the Florist Thamesmead website, are protected by copyright and other intellectual property laws. No content from our website may be reproduced, uploaded, or distributed without our prior written consent.

Personal Data & Privacy

We are committed to safeguarding your privacy and only use your personal details for order fulfilment and customer service communications. Your data is processed in accordance with the relevant UK data protection laws and is not shared with third parties except where necessary for the operation of our business (such as delivery fulfilment or payment processing).

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from the use of our website or the purchase of our products shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to Terms & Conditions

Florist Thamesmead reserves the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page periodically for the latest information. Continued use of our website and services following any changes constitutes acceptance of those modifications.

Contact & Customer Service

If you have any questions about these Terms & Conditions or require assistance with an order, please contact the Florist Thamesmead customer service team via the online contact form on our website. We are dedicated to providing outstanding flower delivery services throughout Thamesmead and neighbouring areas.

Applicability

These Terms & Conditions apply to all customers making purchases for online flower delivery throughout Thamesmead and the surrounding areas, whether for personal, business, or gifting purposes. Thank you for choosing Florist Thamesmead for your floral needs.